Refund policy

Last updated: October 16, 2026

30-day returns

You can request a return within 30 days of delivery. For change-of-mind returns, items must be unused and in their original condition and packaging. Please have your order number or another proof of purchase ready.

To start a return or ask about an exchange, email service@avelmontshop.com and we will send you the return instructions.

Return address and return shipping

Please contact us before sending anything back. We will email you the return address and instructions. Items sent without contacting us first may not be processed.

For change-of-mind returns, the cost of shipping the item back is paid by the customer, unless the law requires us to cover it. There is no restocking fee. We recommend a tracked service and keeping your shipping receipt.

Please do not send returns to our US business or registered agent address.

Damaged, defective or wrong items

If your item arrives damaged, does not work properly or is not what you ordered, email us with your order number and a short description. A photo helps, but not having one does not limit your rights. When the problem is our responsibility, or when the law requires it, we cover any return shipping needed and replace or refund the item at no cost to you. You do not need shipping insurance for this.

Refunds

Once your return is received and checked, we will let you know the result. Approved refunds are issued to your original payment method, normally within 10 business days. Your bank or payment provider may take additional time to show the refund. If the law sets a shorter deadline, we follow it.

Cancellations and your rights

To cancel an order before it ships, contact us as soon as possible. After shipping, the return terms above apply. This policy does not limit any rights you have under applicable law, including for defective items or items that do not match their description.